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Disability support

Support Coordination

Help understanding and using your NDIS plan to find and connect with the right providers.

  • NDIS participants who need help using their plan
  • People who want to build confidence managing their own supports
  • Support coordination is typically funded under the NDIS Capacity Building category. Confirm your hours and budget with your planner.
  • Area confirmed after we talk

Registered NDIS provider

Illustration of two people talking in a community-centre foyer, one using a cane. Not a Villa participant or employee.

How Villa can help

Our Support Coordination service is designed to help you build the knowledge and skills to navigate your NDIS plan effectively. We will work with you to:

  • Understand your plan and funding categories.
  • Connect with suitable service providers.
  • Coordinate supports that meet your unique needs.
  • Strengthen your capacity to manage services, maintain relationships, and increase your independence.

Together, we will make sure you get the most out of your plan and feel confident in managing your supports.

Three levels of support coordination

Support coordination is delivered in three levels. The right level depends on how much guidance you need and how complex your situation is.

Level 1: Support Connection

Best for new participants who want to get started with confidence.

  • Understand your plan
  • Connect with providers
  • Build independence

Level 2: Support Coordination

Best for ongoing support needs.

  • Manage multiple services
  • Build your capacity
  • Achieve your goals

Level 3: Specialist Support Coordination

Best for high or complex needs.

  • Crisis and risk management
  • Multi-system coordination
  • Complex care support

If your situation is complex or high-risk, see our Specialist Support Coordination page for what that level includes.

Not sure this support fits your plan?

Refer someone Contact us

What support can include

  • Understanding your NDIS plan and funding categories
  • Connecting with suitable service providers
  • Coordinating supports that meet your needs
  • Building your capacity to manage services and relationships

How it works

  1. Meet

    Your support coordinator reviews your plan and goals with you.

  2. Connect

    We help you find and start with the right providers.

  3. Build skills

    We coach you to manage appointments and budgets yourself.

  4. Review

    We prepare for your plan review and adjust support as needed.

Talk with us about this support

Start a referral so we can discuss what support is needed and what happens next.